Kingsway Community Has Once Again Satisfied the Rigorous Demand of Scoring in the Top 15% Nationwide, and Receives the 2021 Customer Experience Award from Pinnacle Quality Insight.
Kingsway Community has once again been awarded Pinnacle Quality Insight’s 2021 Customer Experience AwardTM. Qualifying for the award of Best in Class for senior healthcare services nationwide.
Michael McPartlon, President/CEO describes receiving the award as an honor: “From our nursing center to memory care, assisted living and independent senior living, we are so proud that our residents and families continue to rate the Kingsway Community experience as best-in-class senior healthcare. This is thanks to our team of dedicated professionals who provide outstanding care and treat each resident with dignity and respect. In a year like 2020, it is gratifying to know how much our residents and families recognize and appreciate the exceptional quality of care our team provides.”
Throughout our 45+ year history of serving the community, Kingsway Community has been locally owned, and family operated and has always placed a strong emphasis on ensuring that the individual needs of every resident are met. Over the course of 2020, Kingsway Community residents and their families participated in monthly telephone interviews that include open-ended questions, as well as the opportunity to rate Kingsway in specific categories.
By qualifying for the Pinnacle Customer Experience Award™, Kingsway Community has satisfied the rigorous demand of scoring in the top 15% of the nation for customer satisfaction across a 12-month average. This “Best in Class” distinction is measured monthly and annually, in many categories, including Dignity & Respect, Communications, Recommendation to Others, Safety & Security, Dining Service and many more – designed to accurately reflect each resident’s experience.
About Pinnacle Quality Insight
A customer satisfaction measurement firm with 25 years of experience in post-acute healthcare, Pinnacle conducts over 150,000 phone surveys each year and for more than 2,500 care providers in all 50 US states, Canada and Puerto Rico.
About Kingsway Community
Kingsway is a locally owned and family operated senior living community with over 550 staff, serving approximately 500 residents on a 25-acre campus located in the Woodlawn section of Schenectady, New York. Since 1975, we have offered a full continuum of care and services from skilled nursing and rehabilitation, to assisted living and memory care, as well as independent living apartments, home care, and respite. Since opening, our priority is to provide individualized care plans that recognize the most important elements of each therapeutic program is dignity and respect for each individual.