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Update for April 8, 2020

April 8, 2020 - 9:00am

Dear Residents, Families, Staff and Friends,

The out pouring of support we've received over the past week has been inspiring. All across Kingsway Community we've heard from families, residents and friends who have shared words of encouragement and support. We are so grateful.

This is a time of great concern, yet it is also a time to recognize those who are making a real difference in the lives of our residents — and at Kingsway Community, that's our staff.

Our team of nurses, nursing aides, receptionists, recreation and housekeeping/laundry staff, therapists, dining service workers and all our other valued team members have stepped forward to work flexible schedules, added shifts when necessary, and continued to provide excellent care, compassion and respect for the residents of our community. When the first cases of the virus were reported in our country, our team took early action, and I believe this has made a significant and beneficial impact.

We also recognize that another important element of supporting our residents, families and staff is by providing information. To that end, I want to provide you with a campus-wide update for Wednesday, April 8:

  • We are fortunate to share that we have no updates as it relates to additional COVID-19 cases among any of our residents at any of the five facilities on campus. One of our residents who previously tested positive at Kingsway Manor has had their symptoms greatly improve and they were able to return to the Manor on Monday.
  • While we continue daily screening measures of staff and essential personnel as they enter each facility, we are happy to share that a Kingsway Arms staff person, who we previously reported as under treatment for the virus, has recovered and will return to work soon.
  • We are working closely with our suppliers and government offices to assure we continue to have adequate supplies of personal protective equipment, disinfecting solutions and sanitizing tools. Currently we are exploring cloth alternatives to disposable PPE, as supplies of these are in very high-demand nationally. We will continue to follow the best practices available based on recommendations from the CDC, DOH and other trusted sources.
  • We understand that this time of separation is hard on everyone and we are seeing some great ways that families are bringing cheer to their loved one's day. Please know that we are here to assist with phone calls or virtual visits via online conferencing tools. What's more, we've seen many deliveries of books, movies, games and puzzles, along with flowers and plants, that cheer up residents’ rooms and hearts. We also welcome your kind thoughts in the form of comments on our Facebook page, and we will be sure to deliver them to your loved one!
  • Recreation staff continue to find creative ways to engage residents with activities which they can enjoy while keeping a safe distance from others. At our senior independent living facilities, Kingsway Village and Parkland Garden, it has been a week since we suspended all small group gatherings, regardless of the social distancing measures that were in place. Residents are keeping their spirits up. I've enjoyed seeing many out strolling the campus, while adhering to social distancing protocols, and taking in the fresh spring air and sunshine.
  • At each of our facilities we have received several requests from family members who'd like to show their support with donations. We've enjoyed many delivered meals from area take-out restaurants, flowers, baked goods and even hand-sewn face masks. One family created and delivered the banner shown below to Kingsway Manor — we are honored and touched.
  • Earlier this week we learned that Kingsway Community has been recognized with Pinnacle Quality Insight's 2020 Overall Customer Experience Award. This award acknowledges senior living and post-acute healthcare facilities that score in the top 15% nationally. This is thanks to the residents and family members who participate in monthly interviews executed by Pinnacle Quality Insight, a customer satisfaction measurement firm that conducts surveys with more than 2,500 care providers in the United States and Canada.

Finally, we want to say a very special thanks to our wonderful residents for their patience and flexibility in adapting to the necessary changes this health crisis has brought to our lives. We remain vigilant in safeguarding the health and well-being of those in our care. Our thoughts and prayers are with all who have been affected by this virus, and I wish you a happy Passover and a blessed Easter.

Sincerely,

Michael McPartlon

CEO/President

Kingsway Community